SHIPPING POLICIES
In most cases, orders placed after 2:00pm will be processed and shipped the following business day. We will contact you by the end of the next business day if there are any problems with your order.
We make no representation to the legal rights of anyone to ship or receive alcohol into any state outside of New York. The buyer is solely responsible for shipment of alcoholic beverage products. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.
Shipping rates are calculated in real time from FedEx/UPS and include a small Shipping & Handling fee to cover the cost of the protective wine shipping boxes.
WE CANNOT deliver to PO BOXES. The shipping address must be a business or residential STREET ADDRESS.
We are currently NOT ABLE TO SHIP to INTERNATIONAL ADDRESSES.
If you are shipping within the US and have a Non-US Billing Address and your Billing Country is not listed in our Checkout Page please call us at 518-713-4050 and we should be able to take your order via the phone.
Orders shipped to locations in New York are subject to the local sales tax rate of the shipping destination. Orders shipped into New Hampshire are subject to a NH 8% wine sales tax.
Weather conditions can affect the condition of your shipped wine
All products carried by Allstarwine.com are stored in a temperature-controlled environment and are in excellent condition upon leaving our facility. As is tradition in the wine trade, all bottles are purchased at the buyer's risk. Any return claim will be addressed on a per order basis, and under our discretion, may not be refundable. We assume no liability for wines that are overheated (leaking), or frozen, as a result of shipping. If you feel that temperature extremes (hot or cold) could pose a threat to the overall quality of the product, we strongly suggest that you request to have your order shipped via express air service to ensure the highest level of protection for your purchase.
We do understand that express service can be costly, and offer our temperature controlled warehouse as a safe storing option until weather conditions are more conducive to shipping safely.
In the event of extreme temperature conditions, we reserve the right to decide to hold any or all orders at our temperature controlled facility until we feel weather conditions do not pose a potential threat to the wine. We will alert you of this via email. If you wish to assume the risk and have us ship anyway, you may do so by specifically requesting us to ship, but we will not be able to offer any refunds or accpet returns if your wine is damaged as a result of your request.
FedEx Ground deliveries to BUSINESS addresses are delivered Monday - Friday
(so only Monday - Friday days are counted as "Days in Transit" . . . so, for example an order shipped on a Friday to a business location that is "3 Days" in Transit will arrive on Wednesday)
FedEx Ground deliveries to HOME addresses are delivered Tuesday - Saturday
(so only Tuesday - Saturday days are counted as "Days in Transit" . . . so, for example an order shipped on a Friday to a home location that is "4 Days" in Transit will arrive on Thursday)
FedEx Express Shipping Options: Express Saver(3 Days), 2Day, Overnight deliveries to home or business address are delivered Monday-Friday (so only Monday - Friday days are counted as "Days in Transit")
Returns
Canceling an Order
If you need to cancel your order, please contact us as soon as possible. For orders that have yet to ship from our warehouses, we will cancel your order and issue a full refund. If your order has already shipped, the items must be returned within 10 days of the date of delivery. You will be refunded less all shipping fees associated with the order. Items must be in their original packaging, unused and in the same condition that you received them. Please contact Customer Support for assistance before returning any goods.
Refunds
Once your return is received and inspected, we will send you an email acknowledging receipt and notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Appeasements, if any, are given at the sole discretion of Allstarwine.com. Please contact Customer Support for assistance.
Exchanges
We replace items only if they are deemed defective or damaged, and we have additional stock on hand. Please contact Customer Support for assistance.
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